Before you start
Do not begin with a broad reset. Check the following first so you can isolate the problem and avoid unnecessary data loss or reconfiguration.
- Check that the screen is dry and the protector is not lifting
- Use the pad of your finger rather than a fingernail
- Test another area or app to see whether the issue is general
Understand the process
Safe step-by-step procedure
Work from the top and stop as soon as the issue is resolved. Read every confirmation screen before moving to a higher-impact action.
- 1Tap once lightly; pressing harder normally does not help.
- 2Long-press the same spot for about a second, then release when a menu or edit mode appears.
- 3Swipe while keeping contact with the screen to move a list or page.
- 4Spread two fingers to zoom in and pinch them together to zoom out.
- 5To drag, long-press an item and move it without lifting your finger.
Actions to avoid
- Repeated taps can trigger the same action more than once
- Long-pressing a link by accident while scrolling
- Assuming a fault when a page simply does not support zoom
Prevention and preparation
- Pause and read the screen before confirming important actions
- Change touch-sensitivity settings only when needed, such as with a screen protector
Frequently asked questions
What if my screen looks different?
Labels and locations vary by OS, manufacturer, model and region. Use Settings search and check the manufacturer’s model-specific instructions.
What if I am unsure partway through?
Go back and confirm that no action has been committed. Do not proceed through an erase or account-change warning until you understand it.
What if the problem remains?
Test another connection or accessory where relevant, verify backups, then contact the manufacturer or carrier through official support.
