Before you start
Do not begin with a broad reset. Check the following first so you can isolate the problem and avoid unnecessary data loss or reconfiguration.
- Stop use if the device is wet, smells burnt or is swollen
- Compare with another safe cable, adapter and outlet
- Never insert metal objects into the charging port
Critical diagnosis for this symptom
Separate power source, cable, port contamination, temperature, and wireless charging behavior.
Do not energize a wet port or clean it with metal.
Escalate with device, OS, error, and reproduction details when the issue persists after restart, controlled comparison, and update checks, or when physical damage, abnormal heat, account suspension, or carrier provisioning is suspected.
Understand the process
Safe step-by-step procedure
Work from the top and stop as soon as the issue is resolved. Read every confirmation screen before moving to a higher-impact action.
- 1Inspect the cable, adapter and outlet; stop using damaged or discolored equipment.
- 2Try another compatible charger and power source, changing one component at a time.
- 3If debris is visible, power off and follow manufacturer cleaning guidance; do not use a pin or metal tool.
- 4Let an excessively hot or cold device return to a normal temperature before charging.
- 5After a fully depleted battery, leave it connected to a supported charger for a while before trying to start it.
- 6For wireless charging, check case thickness, alignment and foreign objects; seek service if the issue remains.
Actions to avoid
- Plugging a charger into a wet device
- Continuing to use damaged or unsuitable charging equipment
- Scraping the port with a needle
Prevention and preparation
- Do not sharply bend cables at the connector
- Do not cover the phone and charger with bedding or clothing
Frequently asked questions
What if my screen looks different?
Labels and locations vary by OS, manufacturer, model and region. Use Settings search and check the manufacturer’s model-specific instructions.
What if I am unsure partway through?
Go back and confirm that no action has been committed. Do not proceed through an erase or account-change warning until you understand it.
What if the problem remains?
Test another connection or accessory where relevant, verify backups, then contact the manufacturer or carrier through official support.