Before you start
Do not begin with a broad reset. Check the following first so you can isolate the problem and avoid unnecessary data loss or reconfiguration.
- Use Find in Page rather than the normal web-search box
- Try spelling, spacing or character-width variations
- Make sure the page has fully loaded
Understand the process
Safe step-by-step procedure
Work from the top and stop as soon as the issue is resolved. Read every confirmation screen before moving to a higher-impact action.
- 1In Chrome, open the menu and choose Find in page.
- 2In Safari, open the page or Share menu and choose Find on Page.
- 3Enter a short term and use the match counter and arrows to move between results.
- 4If nothing matches, try part of the word, a different spelling or just the number.
- 5For a PDF, use the search function provided by the PDF viewer.
Actions to avoid
- Confusing web search with Find in Page
- Entering an entire sentence instead of a distinctive term
- Missing content hidden in collapsed sections
Prevention and preparation
- Use a short heading, name or distinctive term
- On dynamic pages, expand relevant sections and search again
Frequently asked questions
What if my screen looks different?
Labels and locations vary by OS, manufacturer, model and region. Use Settings search and check the manufacturer’s model-specific instructions.
What if I am unsure partway through?
Go back and confirm that no action has been committed. Do not proceed through an erase or account-change warning until you understand it.
What if the problem remains?
Test another connection or accessory where relevant, verify backups, then contact the manufacturer or carrier through official support.
