1. Classify impact
Separate observation, settings changes, reauthentication, data erasure, and account impact.
2. Start with lower-impact actions
Begin with status checks, backups, restarts, updates, and settings review.
3. Define stop conditions
Stop for severe heat, swelling, liquid damage, physical damage, or unknown account access.
4. Prioritize official sources
Check OS provider, manufacturer, and carrier documentation.
5. Preserve device differences
Avoid implying identical menus across versions; direct users to settings search and device-specific documentation.
6. Design the next step
Include prevention, backup, diagnostic records, and information needed for support escalation.
Use of AI
AI assists organization and drafting. Human review is required for reset, recovery, authentication, security, and other impact decisions.
SolQvia default order
- Confirm the symptom and affected scope
- Confirm backups and recovery methods
- Check restart, update, storage, and connection conditions
- Use settings or app-specific actions
- Consider limited resets such as network settings
- Use factory reset or recovery only as a final option